Terms of Service

GENERAL TERMS AND CONDITIONS

Article 1 - Purpose - Definition

1.1 These general sales conditions govern the rights and obligations of GROWONRETAIL LLC, registered under the EIN number 33-1425820, with its registered office at 806 NW 16th AVE STE 627 Gainesville, FL 32601, hereinafter referred to as solereth.com.

1.2 Only the specific conditions on the cover page, if applicable, these general conditions, and the Commercial Code govern the sales conditions for products and services from solereth.com. They take precedence over differing provisions and conditions that may be included in orders or other documents from the CUSTOMER.

1.3 solereth.com is a virtual space where third parties sell a variety of products to users in different countries worldwide.

1.4 A third party is either a legal entity or a natural person offering products to users via the platform and various environments.

1.5 The environments are different web addresses where the logo or name of solereth.com can be found.

Article 2 - Scope

2.1 These general conditions apply to the ordering and purchasing of products from sellers via the platform.

2.2 Any customer who places an order for a product offered by the seller within the environment accepts the applicability of the general conditions. This is the principle of a marketplace.

2.3 Deviations and adjustments to the provisions of these general conditions require written form. The remaining provisions remain unaffected.

2.4 These general conditions apply to buyers who qualify as consumers, as well as to buyers who qualify as professional consumers.

2.5 The application of VAT is the sole responsibility of the seller and the consumers under Article 2.4. solereth.com is not responsible for any deficiencies and the varying application in individual countries worldwide.

2.6 All rights and claims as agreed in these general conditions are equally asserted in favor of intermediaries and other third parties involved in this marketplace, including expressly the sellers or buyers.

2.7 solereth.com reserves the right to amend these general sales conditions in good faith of the marketplace. The amended conditions will become effective from the time they are published on the website. By subsequently placing an order, the buyer accepts the application of these general conditions.

Article 3 - Contact with the Customer

3.1 The customer must be at least 18 years old.

3.2 The customer can be contacted via email.

3.3 The customer acknowledges that solereth.com is an intermediary between manufacturer/provider and customer, a marketplace where supply and demand meet.

3.4 The customer declares to act in accordance with the general conditions and all applicable laws and regulations.

3.5 The customer is responsible for the accuracy of the data provided by them.

Article 4 - Offer from Third Parties

4.1 solereth.com is the sales representative of the seller. The customer acknowledges that the purchase contract is concluded between the customer and the seller. solereth.com is not and will not be a party to this contract.

4.2 In case of questions or complaints about the products purchased by the customer, the customer must contact the platform, which will provide an address for returning defective or non-compliant products. In the event of a refund obligation, solereth.com will provide details about it.

4.3 solereth.com is in no way responsible, not even for defects and non-compliance of the purchased products.

Article 5 - Ordering and Delivery

5.1 The customer can place an order with solereth.com via the usual ordering process.

5.2 The customer can receive an invoice from the seller according to the seller's conditions.

5.3 Ownership of the delivered items only transfers once the customer has fulfilled their payment obligations.

Article 6 - Refund and Payment

6.1 The customer owes the purchase price of the products purchased via the solereth.com platform to the seller. The customer will not be relieved of their payment obligation by paying directly to the seller.

6.2 solereth.com can in no case be held liable for a delivery period that would be unreasonable given the production location of the product or cannot be met under Article 11.1 (force majeure). In no case can a refund be demanded or received, unless otherwise stated in writing.

Article 7 - Purchase Agreements with Sellers

7.1 When a customer purchases a product from a seller via the platform, the customer agrees to read and accept the general sales conditions of the sellers concerned from whom they are purchasing one or more products via the platform.

Article 8 - Information and Data Use

8.1 The customer should regularly check their email address to receive information or communications from solereth.com or the seller, if any.

8.2 solereth.com is not responsible for information that does not appear in time, is unclear, or contains obvious errors, regardless of the origin of the information or the person to whom the information was transmitted.

8.3 The customer agrees that their name and address are necessary to carry out the purchase contract.

8.4 The customer acknowledges that a review system is part of the sales process. The customer may be invited by email to participate. The customer agrees to do so to the best of their knowledge if they choose to participate. The customer guarantees that all provided information is correct and not misleading. The customer refrains from providing and/or mentioning offensive, threatening, and/or defamatory information.

8.5 solereth.com reserves the right to refuse or remove the publication of a message on the websites if the message violates laws, public order, and/or good morals.

Article 9 - Miscellaneous

9.1 solereth.com has the right to restrict, withhold, or revoke certain privileges based on the customer's trade history, and to block, refuse, or restrict the ordering of items from the seller via solereth.com. This is at the sole discretion of solereth.com.

9.2 solereth.com is in no way responsible for problems or conflicts regarding the application of VAT between seller and buyer in countries where it may be partially or fully applicable. solereth.com acts solely as an intermediary to bring people together.

Article 10 - Liability

The supplier is responsible for the materials and products provided to the end customer. The warranty on these products is valid. If end customers have issues with their products and the initial after-sales service of the seller is insufficient, the supplier will provide additional support to resolve the issues. The supplier guarantees to the seller that all delivered goods do not infringe intellectual property rights, copyrights, or trademark rights. However, the successful operation of the website/webshop of the seller, the accuracy, or legality of the content is the responsibility of the seller.